{"id":7210,"date":"2026-06-17T13:03:04","date_gmt":"2026-06-17T13:03:04","guid":{"rendered":"https:\/\/ombud.m5i.com\/?page_id=7210"},"modified":"2026-07-17T15:51:13","modified_gmt":"2026-07-17T15:51:13","slug":"equite-administrative","status":"publish","type":"page","link":"https:\/\/ombud.m5i.com\/fr\/equite-administrative\/","title":{"rendered":"\u00c9quit\u00e9 administrative"},"content":{"rendered":"\n\n<section id=\"block_dd7c803620a0518377f47c3afcb15cef\"\n\t\tclass=\"page-hero-section\"\n\t\t>\n\n\t\t\t<div class=\"page-hero__decor\" aria-hidden=\"true\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"862\" height=\"841\" src=\"https:\/\/ombud.m5i.com\/wp-content\/uploads\/2026\/05\/Intersect-1.svg\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t<\/div>\n\t\n\t<div class=\"container\">\n\t\t<div class=\"page-hero__content\">\n\t\t\t\t\t\t\t<h1 class=\"page-hero__title\">\u00c9quit\u00e9 administrative<\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block_2da068b78d5912d512a065b56f737054\" class=\"text-section bg-white\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"content__header\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"content__title section-title\">Mandat<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"content__row\">\n                            <div class=\"content__column\"><p>Ombud NB re\u00e7oit et examine les plaintes de personnes qui ont eu des difficult\u00e9s ou qui estiment avoir \u00e9t\u00e9 trait\u00e9es injustement dans leurs interactions avec les autorit\u00e9s publiques. Son r\u00f4le est d\u2019assurer l\u2019\u00e9quit\u00e9 des processus administratifs et des politiques.<\/p>\n<\/div>\n            \t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n\n<section id=\"block_33aed4990308c2517cb0364115dd3ac1\" class=\"link-list-section bg-white\">\n    <div class=\"container\">\n        <div class=\"link-list-section__inner\">\n\n                            <div class=\"link-list-section__header\">\n                                            <h2 class=\"link-list-section__title\">Lois et r\u00e8glements<\/h2>\n                    \n                                    <\/div>\n            \n                            <div class=\"link-list-section__list\">\n\n                    \n                        \n                        \n                            <a class=\"link-list-section__item\" href=\"https:\/\/laws.gnb.ca\/fr\/pdf\/cs\/O-5.pdf\" target=\"_blank\" rel=\"noopener\">\n                                <span class=\"link-list-section__item-title\">\n                                    Loi sur l\u2019ombud (pdf)                                <\/span>\n\n                                <span class=\"link-list-section__icon\" aria-hidden=\"true\">\n                                    <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                        <path d=\"M4.08325 3.20837H10.7916V9.91671\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <path d=\"M3.20825 10.7917L10.4999 3.50004\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                    <\/svg>\n                                <\/span>\n                            <\/a>\n\n                        \n                    \n                        \n                        \n                            <a class=\"link-list-section__item\" href=\"https:\/\/laws.gnb.ca\/fr\/ShowTdm\/cs\/O-5\/\" target=\"_blank\" rel=\"noopener\">\n                                <span class=\"link-list-section__item-title\">\n                                    Loi sur l\u2019ombud (html)                                <\/span>\n\n                                <span class=\"link-list-section__icon\" aria-hidden=\"true\">\n                                    <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                        <path d=\"M4.08325 3.20837H10.7916V9.91671\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <path d=\"M3.20825 10.7917L10.4999 3.50004\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                    <\/svg>\n                                <\/span>\n                            <\/a>\n\n                        \n                    \n                        \n                        \n                            <a class=\"link-list-section__item\" href=\"https:\/\/laws.gnb.ca\/fr\/pdf\/cs\/2011-c.173.pdf\" target=\"_blank\" rel=\"noopener\">\n                                <span class=\"link-list-section__item-title\">\n                                    Loi sur les enqu\u00eates (pdf)                                <\/span>\n\n                                <span class=\"link-list-section__icon\" aria-hidden=\"true\">\n                                    <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                        <path d=\"M4.08325 3.20837H10.7916V9.91671\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <path d=\"M3.20825 10.7917L10.4999 3.50004\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                    <\/svg>\n                                <\/span>\n                            <\/a>\n\n                        \n                    \n                        \n                        \n                            <a class=\"link-list-section__item no-divider\" href=\"https:\/\/laws.gnb.ca\/fr\/ShowTdm\/cs\/2011-c.173\/\" target=\"_blank\" rel=\"noopener\">\n                                <span class=\"link-list-section__item-title\">\n                                    Loi sur les enqu\u00eates (html)                                <\/span>\n\n                                <span class=\"link-list-section__icon\" aria-hidden=\"true\">\n                                    <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                        <path d=\"M4.08325 3.20837H10.7916V9.91671\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <path d=\"M3.20825 10.7917L10.4999 3.50004\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                    <\/svg>\n                                <\/span>\n                            <\/a>\n\n                        \n                    \n                        \n                        \n                            <a class=\"link-list-section__item\" href=\"https:\/\/laws.gnb.ca\/fr\/pdf\/cr\/83-167.pdf\" target=\"_blank\" rel=\"noopener\">\n                                <span class=\"link-list-section__item-title\">\n                                    &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;R\u00e8glement sur la proc\u00e9dure (pdf)                                <\/span>\n\n                                <span class=\"link-list-section__icon\" aria-hidden=\"true\">\n                                    <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                        <path d=\"M4.08325 3.20837H10.7916V9.91671\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <path d=\"M3.20825 10.7917L10.4999 3.50004\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                    <\/svg>\n                                <\/span>\n                            <\/a>\n\n                        \n                    \n                        \n                        \n                            <a class=\"link-list-section__item\" href=\"https:\/\/laws.gnb.ca\/fr\/ShowTdm\/cr\/83-167\/\" target=\"_blank\" rel=\"noopener\">\n                                <span class=\"link-list-section__item-title\">\n                                    &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;R\u00e8glement sur la proc\u00e9dure (html)                                <\/span>\n\n                                <span class=\"link-list-section__icon\" aria-hidden=\"true\">\n                                    <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                        <path d=\"M4.08325 3.20837H10.7916V9.91671\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <path d=\"M3.20825 10.7917L10.4999 3.50004\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                    <\/svg>\n                                <\/span>\n                            <\/a>\n\n                        \n                    \n                        \n                        \n                            <a class=\"link-list-section__item\" href=\"https:\/\/laws.gnb.ca\/fr\/pdf\/cr\/84-96.pdf\" target=\"_blank\" rel=\"noopener\">\n                                <span class=\"link-list-section__item-title\">\n                                    &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;R\u00e8glement sur les formules (pdf)                                <\/span>\n\n                                <span class=\"link-list-section__icon\" aria-hidden=\"true\">\n                                    <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                        <path d=\"M4.08325 3.20837H10.7916V9.91671\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <path d=\"M3.20825 10.7917L10.4999 3.50004\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                    <\/svg>\n                                <\/span>\n                            <\/a>\n\n                        \n                    \n                        \n                        \n                            <a class=\"link-list-section__item no-divider\" href=\"https:\/\/laws.gnb.ca\/fr\/ShowTdm\/cr\/84-96\/\" target=\"_blank\" rel=\"noopener\">\n                                <span class=\"link-list-section__item-title\">\n                                    &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;R\u00e8glement sur les formules (html)                                <\/span>\n\n                                <span class=\"link-list-section__icon\" aria-hidden=\"true\">\n                                    <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                        <path d=\"M4.08325 3.20837H10.7916V9.91671\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <path d=\"M3.20825 10.7917L10.4999 3.50004\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                    <\/svg>\n                                <\/span>\n                            <\/a>\n\n                        \n                    \n                <\/div>\n            \n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"block_953ab5c632561bfe50645159ee2a9af8\" class=\"link-list-section bg-white\">\n    <div class=\"container\">\n        <div class=\"link-list-section__inner\">\n\n                            <div class=\"link-list-section__header\">\n                                            <h2 class=\"link-list-section__title\">Avis<\/h2>\n                    \n                                    <\/div>\n            \n                            <div class=\"link-list-section__list\">\n\n                    \n                        \n                        \n                            <a class=\"link-list-section__item no-divider\" href=\"https:\/\/ombud.m5i.com\/wp-content\/uploads\/2026\/06\/OmbudNB-Press-Release-Help-A-special-investigation-2025-.pdf\" target=\"_blank\" rel=\"noopener\">\n                                <span class=\"link-list-section__item-title\">\n                                    Une enqu\u00eate de l\u2019ombud sur l\u2019utilisation des mesures de contention dans les \u00e9tablissements psychiatriques pour adultes r\u00e9clame des changements \u00e0 l\u2019\u00e9chelle du syst\u00e8me \u2013 Septembre 2025                                <\/span>\n\n                                <span class=\"link-list-section__icon\" aria-hidden=\"true\">\n                                    <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                        <path d=\"M4.08325 3.20837H10.7916V9.91671\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <path d=\"M3.20825 10.7917L10.4999 3.50004\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                    <\/svg>\n                                <\/span>\n                            <\/a>\n\n                        \n                    \n                        \n                        \n                            <a class=\"link-list-section__item\" href=\"https:\/\/ombud.m5i.com\/wp-content\/uploads\/2026\/06\/Help-A-special-investigation-into-the-use-of-restraints-in-adult-psychiatric-facilities-in-New-Brunswick_2025.pdf\" target=\"_blank\" rel=\"noopener\">\n                                <span class=\"link-list-section__item-title\">\n                                    &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\u00c0 l\u2019aide! Enqu\u00eate sp\u00e9ciale sur l\u2019utilisation des mesures de contention dans les \u00e9tablissements psychiatriques pour adultes au Nouveau-Brunswick                                <\/span>\n\n                                <span class=\"link-list-section__icon\" aria-hidden=\"true\">\n                                    <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                        <path d=\"M4.08325 3.20837H10.7916V9.91671\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <path d=\"M3.20825 10.7917L10.4999 3.50004\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                    <\/svg>\n                                <\/span>\n                            <\/a>\n\n                        \n                    \n                        \n                        \n                            <a class=\"link-list-section__item no-divider\" href=\"https:\/\/ombudnb.ca\/ccpo-calling-for-cautious-approach-to-vaccination-certification-schemes-may-2021\/\" target=\"_blank\" rel=\"noopener\">\n                                <span class=\"link-list-section__item-title\">\n                                    Le Conseil canadien des ombudsmans parlementaires appelle \u00e0 la prudence en ce qui a trait aux syst\u00e8mes de certification de la vaccination \u2013 Mai 2021                                <\/span>\n\n                                <span class=\"link-list-section__icon\" aria-hidden=\"true\">\n                                    <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                        <path d=\"M4.08325 3.20837H10.7916V9.91671\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <path d=\"M3.20825 10.7917L10.4999 3.50004\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                    <\/svg>\n                                <\/span>\n                            <\/a>\n\n                        \n                    \n                        \n                        \n                            <a class=\"link-list-section__item\" href=\"https:\/\/ombud.m5i.com\/wp-content\/uploads\/2026\/06\/CCPO-Fairness-Principles_Vaccine-Passport-EN.pdf\" target=\"_blank\" rel=\"noopener\">\n                                <span class=\"link-list-section__item-title\">\n                                    &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;CCPO Principes d\u2019\u00e9quit\u00e9 certificat de vaccination                                <\/span>\n\n                                <span class=\"link-list-section__icon\" aria-hidden=\"true\">\n                                    <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                        <path d=\"M4.08325 3.20837H10.7916V9.91671\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <path d=\"M3.20825 10.7917L10.4999 3.50004\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                    <\/svg>\n                                <\/span>\n                            <\/a>\n\n                        \n                    \n                        \n                        \n                            <a class=\"link-list-section__item no-divider\" href=\"https:\/\/ombudnb.ca\/ombud-calls-for-reduction-of-services-at-provinces-mental-health-centre-following-investigation-into-allegations-of-patient-mistreatment-and-inadequate-care\/\" target=\"_blank\" rel=\"noopener\">\n                                <span class=\"link-list-section__item-title\">\n                                    L\u2019ombud demande une r\u00e9duction des services au centre de sant\u00e9 mentale provincial \u00e0 la suite d\u2019une enqu\u00eate sur des all\u00e9gations de mauvais traitements et de soins inad\u00e9quats \u2013 F\u00e9vrier 2019                                <\/span>\n\n                                <span class=\"link-list-section__icon\" aria-hidden=\"true\">\n                                    <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                        <path d=\"M4.08325 3.20837H10.7916V9.91671\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <path d=\"M3.20825 10.7917L10.4999 3.50004\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                    <\/svg>\n                                <\/span>\n                            <\/a>\n\n                        \n                    \n                        \n                        \n                            <a class=\"link-list-section__item\" href=\"https:\/\/ombud.m5i.com\/wp-content\/uploads\/2026\/06\/Web_Report_En.pdf\" target=\"_blank\" rel=\"noopener\">\n                                <span class=\"link-list-section__item-title\">\n                                    &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\u00c9chec \u00e0 prot\u00e9ger \u2013 Rapport sp\u00e9cial concernant le Centre hospitalier Restigouche                                <\/span>\n\n                                <span class=\"link-list-section__icon\" aria-hidden=\"true\">\n                                    <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                        <path d=\"M4.08325 3.20837H10.7916V9.91671\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <path d=\"M3.20825 10.7917L10.4999 3.50004\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                    <\/svg>\n                                <\/span>\n                            <\/a>\n\n                        \n                    \n                <\/div>\n            \n        <\/div>\n    <\/div>\n<\/section>\n\n<section id=\"block_b65d76e9f4d113eaae3e39d180da568a\" class=\"accordion-section bg-white\">\n\t<div class=\"container\">\n        <div class=\"row\">                            <div class=\"accordion-section__header\">\n                                            <h2 class=\"accordion-section__title\">Renseignements sur l\u2019\u00e9quit\u00e9<\/h2>\n                                                        <\/div>\n            \n            <div class=\"acf-accordion\" data-acf-accordion>\n                                    <div class=\"acf-accordion__item\">\n                        <button\n                            type=\"button\"\n                            class=\"acf-accordion__trigger\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"acf-accordion-panel-block_b65d76e9f4d113eaae3e39d180da568a-0\"\n                        >\n                            <span class=\"acf-accordion__trigger-text\">Qu\u2019est-ce que l\u2019\u00e9quit\u00e9 administrative?<\/span>\n                            <span class=\"acf-accordion__icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <div\n                            id=\"acf-accordion-panel-block_b65d76e9f4d113eaae3e39d180da568a-0\"\n                            class=\"acf-accordion__panel\"\n                        >\n                            <div class=\"acf-accordion__content\">\n                                <div class=\"acf-accordion__content-inner\">\n                                    <p>Chacun peut avoir une id\u00e9e instinctive de ce qu\u2019est l\u2019\u00e9quit\u00e9. Cette notion n\u2019est toutefois pas n\u00e9cessairement simple \u00e0 d\u00e9finir, et souvent les points de vue sur les exigences d\u2019\u00e9quit\u00e9 qui s\u2019appliquent \u00e0 une situation donn\u00e9e divergent.<\/p>\n<p>Ce guide porte sur trois dimensions de l\u2019\u00e9quit\u00e9 pr\u00e9sent\u00e9es dans le triangle ci-dessous.<\/p>\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/ombud.m5i.com\/wp-content\/uploads\/2026\/06\/fairness-triangle.webp\" alt=\"Triangle de l\u2019\u00e9quit\u00e9\" style=\"width:275px\"><\/figure>\n<h4>\u00c9quit\u00e9 des processus<\/h4>\n<p>Les organismes publics doivent suivre des processus d\u00e9cisionnels \u00e9quitables lorsque leurs d\u00e9cisions ont des r\u00e9percussions directes sur une personne, un groupe de personnes ou une organisation. Cela comprend l\u2019obligation d\u2019\u00e9quit\u00e9 proc\u00e9durale envers les personnes concern\u00e9es par une d\u00e9cision. L\u2019obligation d\u2019\u00e9quit\u00e9 proc\u00e9durale comprend deux \u00e9l\u00e9ments cl\u00e9s :<\/p>\n<ol>\n<li>Le droit d\u2019\u00eatre entendu : Les personnes directement touch\u00e9es par une d\u00e9cision doivent avoir la possibilit\u00e9 de comprendre le processus d\u00e9cisionnel, d\u2019y participer de mani\u00e8re significative et d\u2019\u00eatre entendues.<\/li>\n<li>Le droit \u00e0 un d\u00e9cideur impartial : Le d\u00e9cideur doit avoir un esprit ouvert, \u00eatre impartial et ne pas pr\u00e9juger de la d\u00e9cision qu\u2019il prendra.<\/li>\n<\/ol>\n<h4>\u00c9quit\u00e9 des d\u00e9cisions<\/h4>\n<p>Les organismes publics doivent prendre des d\u00e9cisions \u00e9quitables. Les d\u00e9cisions \u00e9quitables suivent les r\u00e8gles applicables, tiennent compte des circonstances individuelles et du cas de chaque personne, sont justes et refl\u00e8tent un exercice appropri\u00e9 du pouvoir discr\u00e9tionnaire. Votre organisme doit s\u2019assurer qu\u2019il dispose des politiques et des processus qui permettent de prendre des d\u00e9cisions \u00e9quitables.<\/p>\n<h4>\u00c9quit\u00e9 dans les services<\/h4>\n<p>Les organismes publics doivent traiter les gens de mani\u00e8re \u00e9quitable. Un service \u00e9quitable concerne la fa\u00e7on dont les personnes sont trait\u00e9es, lorsqu\u2019elles utilisent les programmes et les services publics. Il s\u2019agit, entre autres, de vous assurer que votre organisme fournit un service respectueux, accessible et adapt\u00e9, et qu\u2019il rend des comptes \u00e0 la population qu\u2019il sert.<\/p>\n<p><a href=\"https:\/\/ccpo-ccop.ca\/wp-content\/uploads\/2022\/10\/Fairness_by_Design-2022-accessible.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">L\u2019\u00e9quit\u00e9 en t\u00eate : Guide d\u2019\u00e9valuation de l\u2019\u00e9quit\u00e9 administrative \u2013 2022<\/a><\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                            <\/div>\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section id=\"block_8184673e15b3b8b4b58dc43f30fa999c\" class=\"accordion-section bg-white\">\n\t<div class=\"container\">\n        <div class=\"row\">                            <div class=\"accordion-section__header\">\n                                            <h2 class=\"accordion-section__title\">Renseignements sur la comp\u00e9tence de l\u2019ombud<\/h2>\n                                                        <\/div>\n            \n            <div class=\"acf-accordion\" data-acf-accordion>\n                                    <div class=\"acf-accordion__item\">\n                        <button\n                            type=\"button\"\n                            class=\"acf-accordion__trigger\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"acf-accordion-panel-block_8184673e15b3b8b4b58dc43f30fa999c-0\"\n                        >\n                            <span class=\"acf-accordion__trigger-text\">L\u2019ombud peut enqu\u00eater sur quels types d\u2019organismes?<\/span>\n                            <span class=\"acf-accordion__icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <div\n                            id=\"acf-accordion-panel-block_8184673e15b3b8b4b58dc43f30fa999c-0\"\n                            class=\"acf-accordion__panel\"\n                        >\n                            <div class=\"acf-accordion__content\">\n                                <div class=\"acf-accordion__content-inner\">\n                                    <p>Pour les plaintes relatives \u00e0 l\u2019\u00e9quit\u00e9 administrative, l\u2019ombud peut recevoir des plaintes et enqu\u00eater sur les organismes suivants :<\/p>\n<ul>\n<li>Minist\u00e8res<\/li>\n<li>Municipalit\u00e9s<\/li>\n<li>Districts scolaires<\/li>\n<li>Conseils d\u2019\u00e9ducation de district<\/li>\n<li>R\u00e9gies r\u00e9gionales de la sant\u00e9<\/li>\n<li>Organismes de la Couronne<\/li>\n<li>Organismes responsables devant la province, y compris les commissions et les conseils d\u2019administration<\/li>\n<\/ul>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"acf-accordion__item\">\n                        <button\n                            type=\"button\"\n                            class=\"acf-accordion__trigger\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"acf-accordion-panel-block_8184673e15b3b8b4b58dc43f30fa999c-1\"\n                        >\n                            <span class=\"acf-accordion__trigger-text\">Que faire si j\u2019ai un probl\u00e8me avec une organisation qui ne figure pas sur la liste?<\/span>\n                            <span class=\"acf-accordion__icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <div\n                            id=\"acf-accordion-panel-block_8184673e15b3b8b4b58dc43f30fa999c-1\"\n                            class=\"acf-accordion__panel\"\n                        >\n                            <div class=\"acf-accordion__content\">\n                                <div class=\"acf-accordion__content-inner\">\n                                    <p>Si votre plainte concerne une organisation sur laquelle nous n\u2019avons pas le pouvoir d\u2019enqu\u00eater, nous pouvons vous diriger vers une \u00e9quipe qui sera en mesure de vous aider, par exemple :<\/p>\n<ul>\n<li>Commission des droits de la personne du Nouveau-Brunswick<\/li>\n<li>Coll\u00e8ge des m\u00e9decins et chirurgiens du Nouveau-Brunswick<\/li>\n<li>Barreau du Nouveau-Brunswick<\/li>\n<li>Commission de police du Nouveau-Brunswick<\/li>\n<\/ul>\n<p>Si vous avez des doutes quant \u00e0 notre capacit\u00e9 d\u2019enqu\u00eater sur votre plainte, contactez-nous quand m\u00eame. Si nous ne sommes pas en mesure de vous aider, nous vous aiderons \u00e0 trouver \u00e0 qui vous adresser.<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"acf-accordion__item\">\n                        <button\n                            type=\"button\"\n                            class=\"acf-accordion__trigger\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"acf-accordion-panel-block_8184673e15b3b8b4b58dc43f30fa999c-2\"\n                        >\n                            <span class=\"acf-accordion__trigger-text\">Sur quoi l\u2019ombud ne peux pas faire enqu\u00eate?<\/span>\n                            <span class=\"acf-accordion__icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <div\n                            id=\"acf-accordion-panel-block_8184673e15b3b8b4b58dc43f30fa999c-2\"\n                            class=\"acf-accordion__panel\"\n                        >\n                            <div class=\"acf-accordion__content\">\n                                <div class=\"acf-accordion__content-inner\">\n                                    <p>L\u2019ombud n\u2019a pas comp\u00e9tence pour enqu\u00eater sur les plaintes touchant :<\/p>\n<ul>\n<li>les d\u00e9cisions des cours de justice, y compris les actions des juges et des avocats agissant au nom du gouvernement<\/li>\n<li>le gouvernement f\u00e9d\u00e9ral et les organismes f\u00e9d\u00e9raux (y compris la GRC)<\/li>\n<li>les entreprises priv\u00e9es ou les particuliers;<\/li>\n<li>les m\u00e9decins et avocats<\/li>\n<li>les syndicats<\/li>\n<li>les g\u00e9om\u00e8tres et agents immobiliers<\/li>\n<\/ul>\n<p>L\u2019ombud n\u2019a pas le pouvoir d\u2019enqu\u00eater sur :<\/p>\n<ul>\n<li>toute affaire pour laquelle il existe un droit d\u2019appel ou un droit de r\u00e9vision par une cour ou un tribunal qui n\u2019a pas encore \u00e9t\u00e9 exerc\u00e9<\/li>\n<li>toute affaire qui implique les actions d\u2019un avocat ou d\u2019un conseiller juridique d\u2019une organisation de la fonction publique<\/li>\n<li>toute affaire qui fait ou a fait l\u2019objet d\u2019une enqu\u00eate ou d\u2019un examen par le d\u00e9fenseur des enfants, des jeunes et des a\u00een\u00e9s ou la Commission des droits de la personne du Nouveau-Brunswick<\/li>\n<\/ul>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"acf-accordion__item\">\n                        <button\n                            type=\"button\"\n                            class=\"acf-accordion__trigger\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"acf-accordion-panel-block_8184673e15b3b8b4b58dc43f30fa999c-3\"\n                        >\n                            <span class=\"acf-accordion__trigger-text\">Quels sont les pouvoirs de l\u2019ombud?<\/span>\n                            <span class=\"acf-accordion__icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <div\n                            id=\"acf-accordion-panel-block_8184673e15b3b8b4b58dc43f30fa999c-3\"\n                            class=\"acf-accordion__panel\"\n                        >\n                            <div class=\"acf-accordion__content\">\n                                <div class=\"acf-accordion__content-inner\">\n                                    <p>L\u2019ombud peut faire des recommandations aux organismes publics lorsqu\u2019une erreur administrative est constat\u00e9e ou qu\u2019une am\u00e9lioration du processus pourrait \u00eatre apport\u00e9e. L\u2019ombud a \u00e9galement le pouvoir de produire des rapports publics pour mettre en lumi\u00e8re des probl\u00e8mes.<\/p>\n<p>Bien que l\u2019ombud n\u2019ait pas le pouvoir de forcer une organisation \u00e0 apporter les changements qu\u2019il recommande, la plupart d\u2019entre elles se conforment \u00e0 ses recommandations. L\u2019ombud peut \u00e9galement suivre les progr\u00e8s r\u00e9alis\u00e9s dans la mise en \u0153uvre de ses recommandations et en rendre compte publiquement.<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                            <\/div>\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section id=\"block_eb25b3f93db71558836ca560ed44869f\" class=\"accordion-section bg-white\">\n\t<div class=\"container\">\n        <div class=\"row\">                            <div class=\"accordion-section__header\">\n                                            <h2 class=\"accordion-section__title\">Renseignements sur les plaintes<\/h2>\n                                                        <\/div>\n            \n            <div class=\"acf-accordion\" data-acf-accordion>\n                                    <div class=\"acf-accordion__item\">\n                        <button\n                            type=\"button\"\n                            class=\"acf-accordion__trigger\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"acf-accordion-panel-block_eb25b3f93db71558836ca560ed44869f-0\"\n                        >\n                            <span class=\"acf-accordion__trigger-text\">Qui peut faire une plainte?<\/span>\n                            <span class=\"acf-accordion__icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <div\n                            id=\"acf-accordion-panel-block_eb25b3f93db71558836ca560ed44869f-0\"\n                            class=\"acf-accordion__panel\"\n                        >\n                            <div class=\"acf-accordion__content\">\n                                <div class=\"acf-accordion__content-inner\">\n                                    <p>Toute personne qui croit avoir \u00e9t\u00e9 trait\u00e9e injustement par une organisation de la fonction publique provinciale peut d\u00e9poser une plainte aupr\u00e8s de l\u2019ombud.<\/p>\n<p>Cela comprend les personnes qui n\u2019ont pas la citoyennet\u00e9 canadienne ou qui ne vivent pas au Nouveau-Brunswick, dans la mesure o\u00f9 le probl\u00e8me avec lequel elles sont aux prises concerne une organisation publique du Nouveau-Brunswick.<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"acf-accordion__item\">\n                        <button\n                            type=\"button\"\n                            class=\"acf-accordion__trigger\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"acf-accordion-panel-block_eb25b3f93db71558836ca560ed44869f-1\"\n                        >\n                            <span class=\"acf-accordion__trigger-text\">Est-ce que l\u2019ombud est tenu d\u2019enqu\u00eater sur ma plainte? Est-ce que l\u2019ombud peut refuser d\u2019enqu\u00eater?<\/span>\n                            <span class=\"acf-accordion__icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <div\n                            id=\"acf-accordion-panel-block_eb25b3f93db71558836ca560ed44869f-1\"\n                            class=\"acf-accordion__panel\"\n                        >\n                            <div class=\"acf-accordion__content\">\n                                <div class=\"acf-accordion__content-inner\">\n                                    <p>Si la plainte rel\u00e8ve de la comp\u00e9tence de l\u2019ombud, notre premier objectif sera d\u2019essayer de la r\u00e9soudre de mani\u00e8re informelle et le plus rapidement possible. \u00c0 nos yeux, une proc\u00e9dure de plainte qui vise v\u00e9ritablement \u00e0 trouver des solutions pratiques aux probl\u00e8mes rencontr\u00e9s par les personnes est avantageuse pour toutes les parties concern\u00e9es.<\/p>\n<p>Si nous ne pouvons pas r\u00e9soudre une plainte de mani\u00e8re informelle, l\u2019affaire sera transmise \u00e0 l\u2019ombud qui d\u00e9cidera si une enqu\u00eate formelle est justifi\u00e9e.<\/p>\n<p>Dans certains cas, l\u2019ombud peut d\u00e9cider de ne pas enqu\u00eater, notamment :<\/p>\n<ul>\n<li>si la plainte est futile, frivole, vexatoire ou est faite de mauvaise foi<\/li>\n<li>s\u2019il s\u2019agit d\u2019une affaire dont le plaignant a eu connaissance pendant plus d\u2019un an avant de d\u00e9poser sa plainte<\/li>\n<li>si le plaignant n\u2019a pas un int\u00e9r\u00eat personnel suffisant dans l\u2019objet de la plainte, ce qui signifie que le probl\u00e8me ne lui est pas arriv\u00e9 personnellement<\/li>\n<li>si, apr\u00e8s avoir \u00e9valu\u00e9 l\u2019int\u00e9r\u00eat public et les int\u00e9r\u00eats du plaignant, l\u2019ombud estime que la plainte n\u2019a pas lieu d\u2019\u00eatre examin\u00e9e<\/li>\n<\/ul>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"acf-accordion__item\">\n                        <button\n                            type=\"button\"\n                            class=\"acf-accordion__trigger\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"acf-accordion-panel-block_eb25b3f93db71558836ca560ed44869f-2\"\n                        >\n                            <span class=\"acf-accordion__trigger-text\">Est-ce que l\u2019ombud informe les organismes publics de chaque plainte qu\u2019il re\u00e7oit?<\/span>\n                            <span class=\"acf-accordion__icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <div\n                            id=\"acf-accordion-panel-block_eb25b3f93db71558836ca560ed44869f-2\"\n                            class=\"acf-accordion__panel\"\n                        >\n                            <div class=\"acf-accordion__content\">\n                                <div class=\"acf-accordion__content-inner\">\n                                    <p>Les organismes ne sont pas syst\u00e9matiquement mis au courant si une personne nous contacte pour obtenir des renseignements g\u00e9n\u00e9raux sur un processus donn\u00e9. De nombreuses plaintes peuvent \u00eatre r\u00e9gl\u00e9es de fa\u00e7on informelle en travaillant avec le plaignant pour comprendre leurs pr\u00e9occupations. Nous communiquerons avec une organisation publique pour tenter de r\u00e9gler une plainte de fa\u00e7on informelle. S\u2019il appara\u00eet que la plainte ne peut pas \u00eatre r\u00e9solue de fa\u00e7on informelle et qu\u2019elle peut proc\u00e9der \u00e0 une enqu\u00eate formelle, l\u2019ombud doit aviser officiellement le responsable administratif de l\u2019organisation.<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                            <\/div>\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section id=\"block_23ff37f4b4ff92fa474531370a5c0732\" class=\"accordion-section bg-white\">\n\t<div class=\"container\">\n        <div class=\"row\">                            <div class=\"accordion-section__header\">\n                                            <h2 class=\"accordion-section__title\">Renseignements pour les organismes publics<\/h2>\n                                                        <\/div>\n            \n            <div class=\"acf-accordion\" data-acf-accordion>\n                                    <div class=\"acf-accordion__item\">\n                        <button\n                            type=\"button\"\n                            class=\"acf-accordion__trigger\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"acf-accordion-panel-block_23ff37f4b4ff92fa474531370a5c0732-0\"\n                        >\n                            <span class=\"acf-accordion__trigger-text\">Qu\u2019est-ce que l\u2019\u00e9quit\u00e9 administrative?<\/span>\n                            <span class=\"acf-accordion__icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <div\n                            id=\"acf-accordion-panel-block_23ff37f4b4ff92fa474531370a5c0732-0\"\n                            class=\"acf-accordion__panel\"\n                        >\n                            <div class=\"acf-accordion__content\">\n                                <div class=\"acf-accordion__content-inner\">\n                                    <p>Chacun peut avoir une id\u00e9e instinctive de ce qu\u2019est l\u2019\u00e9quit\u00e9. Cette notion n\u2019est toutefois pas n\u00e9cessairement simple \u00e0 d\u00e9finir, et souvent les points de vue sur les exigences d\u2019\u00e9quit\u00e9 qui s\u2019appliquent \u00e0 une situation donn\u00e9e divergent.<\/p>\n<p>Ce guide porte sur trois dimensions de l\u2019\u00e9quit\u00e9 pr\u00e9sent\u00e9es dans le triangle ci-dessous.<\/p>\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/ombud.m5i.com\/wp-content\/uploads\/2026\/06\/fairness-triangle.webp\" alt=\"Triangle de l\u2019\u00e9quit\u00e9\" style=\"width:275px\"><\/figure>\n<h4>\u00c9quit\u00e9 des processus<\/h4>\n<p>Les organismes publics doivent suivre des processus d\u00e9cisionnels \u00e9quitables lorsque leurs d\u00e9cisions ont des r\u00e9percussions directes sur une personne, un groupe de personnes ou une organisation. Cela comprend l\u2019obligation d\u2019\u00e9quit\u00e9 proc\u00e9durale envers les personnes concern\u00e9es par une d\u00e9cision. L\u2019obligation d\u2019\u00e9quit\u00e9 proc\u00e9durale comprend deux \u00e9l\u00e9ments cl\u00e9s :<\/p>\n<ol>\n<li>Le droit d\u2019\u00eatre entendu : Les personnes directement touch\u00e9es par une d\u00e9cision doivent avoir la possibilit\u00e9 de comprendre le processus d\u00e9cisionnel, d\u2019y participer de mani\u00e8re significative et d\u2019\u00eatre entendues.<\/li>\n<li>Le droit \u00e0 un d\u00e9cideur impartial : Le d\u00e9cideur doit avoir un esprit ouvert, \u00eatre impartial et ne pas pr\u00e9juger de la d\u00e9cision qu\u2019il prendra.<\/li>\n<\/ol>\n<h4>\u00c9quit\u00e9 des d\u00e9cisions<\/h4>\n<p>Les organismes publics doivent prendre des d\u00e9cisions \u00e9quitables. Les d\u00e9cisions \u00e9quitables suivent les r\u00e8gles applicables, tiennent compte des circonstances individuelles et du cas de chaque personne, sont justes et refl\u00e8tent un exercice appropri\u00e9 du pouvoir discr\u00e9tionnaire. Votre organisme doit s\u2019assurer qu\u2019il dispose des politiques et des processus qui permettent de prendre des d\u00e9cisions \u00e9quitables.<\/p>\n<h4>\u00c9quit\u00e9 dans les services<\/h4>\n<p>Les organismes publics doivent traiter les gens de mani\u00e8re \u00e9quitable. Un service \u00e9quitable concerne la fa\u00e7on dont les personnes sont trait\u00e9es, lorsqu\u2019elles utilisent les programmes et les services publics. Il s\u2019agit, entre autres, de vous assurer que votre organisme fournit un service respectueux, accessible et adapt\u00e9, et qu\u2019il rend des comptes \u00e0 la population qu\u2019il sert.<\/p>\n<p><a href=\"https:\/\/ccpo-ccop.ca\/wp-content\/uploads\/2022\/10\/Fairness_by_Design-2022-accessible.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">L\u2019\u00e9quit\u00e9 en t\u00eate : Guide d\u2019\u00e9valuation de l\u2019\u00e9quit\u00e9 administrative \u2013 2022<\/a><\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"acf-accordion__item\">\n                        <button\n                            type=\"button\"\n                            class=\"acf-accordion__trigger\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"acf-accordion-panel-block_23ff37f4b4ff92fa474531370a5c0732-1\"\n                        >\n                            <span class=\"acf-accordion__trigger-text\">Quels sont les pouvoirs de l\u2019ombud?<\/span>\n                            <span class=\"acf-accordion__icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <div\n                            id=\"acf-accordion-panel-block_23ff37f4b4ff92fa474531370a5c0732-1\"\n                            class=\"acf-accordion__panel\"\n                        >\n                            <div class=\"acf-accordion__content\">\n                                <div class=\"acf-accordion__content-inner\">\n                                    <p>L\u2019ombud peut faire des recommandations aux organismes publics lorsqu\u2019une erreur administrative est constat\u00e9e ou qu\u2019une am\u00e9lioration du processus pourrait \u00eatre apport\u00e9e. L\u2019ombud a \u00e9galement le pouvoir de produire des rapports publics pour mettre en lumi\u00e8re les probl\u00e8mes.<\/p>\n<p>Bien que l\u2019ombud n\u2019ait pas le pouvoir de forcer une organisation \u00e0 apporter les changements qu\u2019il recommande, la plupart d\u2019entre elles se conforment \u00e0 ses recommandations. L\u2019ombud peut \u00e9galement suivre les progr\u00e8s r\u00e9alis\u00e9s dans la mise en \u0153uvre de ses recommandations et en rendre compte publiquement.<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"acf-accordion__item\">\n                        <button\n                            type=\"button\"\n                            class=\"acf-accordion__trigger\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"acf-accordion-panel-block_23ff37f4b4ff92fa474531370a5c0732-2\"\n                        >\n                            <span class=\"acf-accordion__trigger-text\">Est-ce que l\u2019ombud informe les organisations du secteur public de chaque plainte re\u00e7ue?<\/span>\n                            <span class=\"acf-accordion__icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <div\n                            id=\"acf-accordion-panel-block_23ff37f4b4ff92fa474531370a5c0732-2\"\n                            class=\"acf-accordion__panel\"\n                        >\n                            <div class=\"acf-accordion__content\">\n                                <div class=\"acf-accordion__content-inner\">\n                                    <p>Les organismes ne sont pas syst\u00e9matiquement mis au courant si une personne nous contacte pour obtenir des renseignements g\u00e9n\u00e9raux sur un processus donn\u00e9. De nombreuses plaintes peuvent \u00eatre r\u00e9gl\u00e9es de fa\u00e7on informelle en travaillant avec le plaignant pour comprendre leurs pr\u00e9occupations. Nous communiquerons avec une organisation publique pour tenter de r\u00e9gler une plainte de fa\u00e7on informelle. S\u2019il appara\u00eet que la plainte ne peut pas \u00eatre r\u00e9solue de fa\u00e7on informelle et qu\u2019elle peut proc\u00e9der \u00e0 une enqu\u00eate formelle, l\u2019ombud doit aviser officiellement le responsable administratif de l\u2019organisation.<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                            <\/div>\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<section id=\"block_8336a3c1862a262d3cb31cd4a62c5482\" class=\"link-list-section bg-white\">\n    <div class=\"container\">\n        <div class=\"link-list-section__inner\">\n\n                            <div class=\"link-list-section__header\">\n                                            <h2 class=\"link-list-section__title\">Ressources<\/h2>\n                    \n                                    <\/div>\n            \n                            <div class=\"link-list-section__list\">\n\n                    \n                        \n                        \n                            <a class=\"link-list-section__item no-divider\" href=\"https:\/\/ccpo-ccop.ca\/wp-content\/uploads\/2022\/10\/Fairness_by_Design-2022-accessible.pdf\" target=\"_blank\" rel=\"noopener\">\n                                <span class=\"link-list-section__item-title\">\n                                    L\u2019\u00e9quit\u00e9 en t\u00eate : Guide d\u2019\u00e9valuation de l\u2019\u00e9quit\u00e9 administrative \u2013 2022                                <\/span>\n\n                                <span class=\"link-list-section__icon\" aria-hidden=\"true\">\n                                    <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                        <path d=\"M4.08325 3.20837H10.7916V9.91671\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <path d=\"M3.20825 10.7917L10.4999 3.50004\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                    <\/svg>\n                                <\/span>\n                            <\/a>\n\n                        \n                    \n                <\/div>\n            \n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"block_14be77d2cddb9a2e4ec4d2ebc44ced89\" class=\"link-list-section bg-white\">\n    <div class=\"container\">\n        <div class=\"link-list-section__inner\">\n\n                            <div class=\"link-list-section__header\">\n                                            <h2 class=\"link-list-section__title\">Rapports<\/h2>\n                    \n                                    <\/div>\n            \n                            <div class=\"link-list-section__list\">\n\n                    \n                        \n                        \n                            <a class=\"link-list-section__item no-divider\" href=\"https:\/\/ombud.m5i.com\/wp-content\/uploads\/2026\/06\/Help-A-special-investigation-into-the-use-of-restraints-in-adult-psychiatric-facilities-in-New-Brunswick_2025.pdf\" target=\"_blank\" rel=\"noopener\">\n                                <span class=\"link-list-section__item-title\">\n                                    \u00c0 l\u2019aide! Enqu\u00eate sp\u00e9ciale sur l\u2019utilisation des mesures de contention dans les \u00e9tablissements psychiatriques pour adultes au Nouveau-Brunswick \u2013 Septembre 2025                                <\/span>\n\n                                <span class=\"link-list-section__icon\" aria-hidden=\"true\">\n                                    <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                        <path d=\"M4.08325 3.20837H10.7916V9.91671\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <path d=\"M3.20825 10.7917L10.4999 3.50004\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                    <\/svg>\n                                <\/span>\n                            <\/a>\n\n                        \n                    \n                        \n                        \n                            <a class=\"link-list-section__item\" href=\"https:\/\/ombud.m5i.com\/wp-content\/uploads\/2026\/06\/A-companion-document-to-the-special-investigation-into-the-use-of-restraints-in-adult-psychiatric-facilities-in-New-Brunswick_2025.pdf\" target=\"_blank\" rel=\"noopener\">\n                                <span class=\"link-list-section__item-title\">\n                                    &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Document d\u2019accompagnement \u00e0 l\u2019enqu\u00eate sp\u00e9ciale sur l\u2019utilisation de mesures de contention dans les \u00e9tablissements psychiatriques pour adultes au Nouveau-Brunswick.                                <\/span>\n\n                                <span class=\"link-list-section__icon\" aria-hidden=\"true\">\n                                    <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                        <path d=\"M4.08325 3.20837H10.7916V9.91671\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <path d=\"M3.20825 10.7917L10.4999 3.50004\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                    <\/svg>\n                                <\/span>\n                            <\/a>\n\n                        \n                    \n                        \n                        \n                            <a class=\"link-list-section__item\" href=\"https:\/\/ombud.m5i.com\/wp-content\/uploads\/2026\/06\/Web_Report_En.pdf\" target=\"_blank\" rel=\"noopener\">\n                                <span class=\"link-list-section__item-title\">\n                                    \u00c9chec \u00e0 prot\u00e9ger : Rapport sp\u00e9cial concernant le Centre hospitalier Restigouche \u2013 F\u00e9vrier 2019                                <\/span>\n\n                                <span class=\"link-list-section__icon\" aria-hidden=\"true\">\n                                    <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                        <path d=\"M4.08325 3.20837H10.7916V9.91671\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <path d=\"M3.20825 10.7917L10.4999 3.50004\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                    <\/svg>\n                                <\/span>\n                            <\/a>\n\n                        \n                    \n                        \n                        \n                            <a class=\"link-list-section__item no-divider\" href=\"https:\/\/ombud.m5i.com\/wp-content\/uploads\/2026\/06\/EnglishWaterClassificationReport.pdf\" target=\"_blank\" rel=\"noopener\">\n                                <span class=\"link-list-section__item-title\">\n                                    Rapport de l\u2019Ombudsman portant sur la gestion du Programme provincial de la classification des eaux par le Minist\u00e8re de l\u2019Environnement \u2013 Ao\u00fbt 2014                                <\/span>\n\n                                <span class=\"link-list-section__icon\" aria-hidden=\"true\">\n                                    <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                        <path d=\"M4.08325 3.20837H10.7916V9.91671\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <path d=\"M3.20825 10.7917L10.4999 3.50004\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                    <\/svg>\n                                <\/span>\n                            <\/a>\n\n                        \n                    \n                <\/div>\n            \n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"block_60b8c58c2d94b98f4c9bb37ebcb2238f\" class=\"link-list-section bg-white\">\n    <div class=\"container\">\n        <div class=\"link-list-section__inner\">\n\n                            <div class=\"link-list-section__header\">\n                                            <h2 class=\"link-list-section__title\">Formulaires<\/h2>\n                    \n                                    <\/div>\n            \n                            <div class=\"link-list-section__list\">\n\n                    \n                        \n                        \n                            <a class=\"link-list-section__item\" href=\"https:\/\/ombud.m5i.com\/wp-content\/uploads\/2026\/06\/FORM-Admin-Fairness-Complaint-Form-Apr-2023-E.pdf\" target=\"_blank\" rel=\"noopener\">\n                                <span class=\"link-list-section__item-title\">\n                                    Formulaire de plainte relative \u00e0 l\u2019\u00e9quit\u00e9 administrative                                <\/span>\n\n                                <span class=\"link-list-section__icon\" aria-hidden=\"true\">\n                                    <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                        <path d=\"M4.08325 3.20837H10.7916V9.91671\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <path d=\"M3.20825 10.7917L10.4999 3.50004\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                    <\/svg>\n                                <\/span>\n                            <\/a>\n\n                        \n                    \n                        \n                        \n                            <a class=\"link-list-section__item no-divider\" href=\"https:\/\/ombud.m5i.com\/wp-content\/uploads\/2026\/06\/FORM-Authorization-Form-Apr-2023-E.pdf\" target=\"_blank\" rel=\"noopener\">\n                                <span class=\"link-list-section__item-title\">\n                                    Formulaire d\u2019autorisation                                <\/span>\n\n                                <span class=\"link-list-section__icon\" aria-hidden=\"true\">\n                                    <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                        <path d=\"M4.08325 3.20837H10.7916V9.91671\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <path d=\"M3.20825 10.7917L10.4999 3.50004\" stroke=\"white\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                    <\/svg>\n                                <\/span>\n                            <\/a>\n\n                        \n                    \n                <\/div>\n            \n        <\/div>\n    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